Buyer receives a full refund in their original payment method less any shipping costs and a 15% restocking fee. 

Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.  

Return is NOT possible for shipping outside Europe. 

All instruments must be returned in the condition as purchased and show no additional signs of wear and tear. Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described. Guitars must also include all original packaging, cases, manuals, warranties, certificates, and accessories that were included with the original purchase or your return will be subject to a return handling charge or a minimum 15% restocking fee. Your refund will be quickly processed once the instrument is received. 

Returnable within 30 days of delivery. Restocking Fee: 15%  

When reserving a guitar at our store, a deposit is required to secure your selection. Please note that this deposit is non-refundable. Should you decide to cancel your reservation or change your mind, the deposit will not be returned. This policy ensures that we can fairly manage our inventory and honor commitments to other customers. We appreciate your understanding and encourage you to make your reservation decision carefully. If you have any questions, feel free to ask our staff for assistance.

Shipping Insurance and Reporting Damages All shipments are insured against damage during transit. However, this insurance is only valid if the Customer immediately checks the package upon delivery and reports any visible or suspected damage to the courier, by noting “accepted with reservation of control” on the delivery receipt and describing the damage. Failure to comply with this procedure will void the insurance coverage, and no claims for transport damage can be processed.